PARENT PORTAL MOBILE APP
The TWC Parent Portal is a convenient app where parents can access reports, news, notifications, letters, invoices and more. Please follow the steps below to install and set up the app on your device.
![frame (1)](https://www.twc.org.za/wp-content/uploads/2021/03/frame-1.png)
![frame (2)](https://www.twc.org.za/wp-content/uploads/2021/03/frame-2.png)
![STEP 1](https://www.twc.org.za/wp-content/uploads/2021/03/STEP-1.png)
1.
On your cell phone or tablet, go to your App Store, then search for, or use the relevant QR Code above, and download the ‘Edana Parent Portal’ app
![STEP 2](https://www.twc.org.za/wp-content/uploads/2021/03/STEP-2.png)
2.
Open the app and enter 559692, then click ‘Activate’
![STEP 3](https://www.twc.org.za/wp-content/uploads/2021/03/STEP-3.png)
3.
Enter your cell number and click ‘SMS me login code’
![STEP 4](https://www.twc.org.za/wp-content/uploads/2021/03/STEP-4.png)
4.
Enter the code received and click ‘Log In’
![STEP 5](https://www.twc.org.za/wp-content/uploads/2021/03/STEP-5.png)
5.
To view or email term reports, click ‘My Students’
![STEP 5](https://www.twc.org.za/wp-content/uploads/2021/03/STEP-5.png)
6.
Select ‘Report Card’
How To Install The TWC Parent Portal App
If you still have difficulty installing the app after watching the video, kindly email: koketsom@twc.org.za
Frequently Asked Questions
What should I do when I get a message saying “Your login is disabled, please contact your institution”?
This message appears when your account is in arrears, kindly email: debtors@twc.org.za to enable if your account is up to date.
During the app installation and set up, I did not receive the SMS code, what should I do?
If you do not receive the code within 5 minutes, please try the ‘EMAIL’ tab on Step 3. The code will then be emailed to you.
When can I see my daughter’s report on the app?
Reports are published onto the app 3 to 5 days after the close of term. You will receive a notification once reports are loaded.
There is an error on my daughter's report, who do I contact?
Kindly contact the grade coordinator.
Can you email me a copy of my daughter's report?
No, all reports must be accessed via the app. You can email the report to yourself from the app.
Can I download this app onto my desktop or laptop?
No, the app is only for Android and Apple cell phones and tablets.
Last year, I used http://parent.twc.org.za with a username and password, can I still use these?
No, it is compulsory for all parents to have the mobile app installed.